Privacy policy

Last updated: November 7, 2025

Onkel Fares operates this online store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Onkel Fares is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing, and disclosure of personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

1. Data Controller

Data Controller under applicable data protection laws:
Onkel Fares
Responsible person: Fares Albarazi
Carl-Orff-Bogen 76
80939 Munich, Germany
VAT ID: DE455768639
Email: onkelfares@gmail.com

2. Personal Information We Collect

We process personal information that you provide to us or that is automatically collected when you visit our website. This includes, in particular:

  • Contact and order information: name, address, phone number, email address, billing and shipping address.

  • Payment information: credit/debit card numbers, payment method, payment confirmation, and transaction details.

  • Account information: username, password, preferences, and settings.

  • Transaction data: items in your cart, wishlist, purchases, returns, and cancellations.

  • Communications: the content of messages, support requests, and correspondence.

  • Device and usage data: IP address, browser type, device identifiers, session duration, and navigation behavior.

3. Sources of Information

We collect personal information:

  • Directly from you, when you create an account, make a purchase, or contact us.

  • Automatically through Shopify, via cookies, log files, and similar technologies.

  • From our service providers, such as those handling payment, shipping, marketing, or analytics.

  • From partners or other third parties, where permitted by law.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage the Services: order fulfillment, payment processing, shipping via DHL, returns, account management, and product recommendations.

  • Marketing and advertising: sending newsletters via Klaviyo (Double Opt-In, unsubscribe link in every email), personalized product offers, and online ads (e.g., via Meta Pixel, Google Ads, or similar tools).

  • Analytics and improvement: using Shopify Analytics and, where applicable, Google Analytics to improve your shopping experience.

  • Security and fraud prevention: protecting customer accounts, detecting fraudulent or malicious activities, and ensuring technical security.

  • Customer support: responding to inquiries via contact form or email.

  • Legal compliance: tax and bookkeeping obligations and other legal requirements.

5. Disclosure of Information

We may disclose personal information only where necessary:

  • To Shopify (hosting and platform provider).

  • To payment providers: Shopify Payments, Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Bancontact, EPS, and Klarna.

  • To shipping providers: DHL, for order delivery.

  • To marketing and analytics providers, including Klaviyo, Shopify Analytics, Google, and Meta tracking tools.

  • To authorities or courts, where required by law.

  • In the event of a business transaction, merger, or insolvency.

6. Relationship with Shopify

Our store is fully hosted on Shopify Inc., 151 O’Connor Street, Ottawa, Ontario K2P 2L8, Canada.
Shopify processes personal information on our behalf and may also use data for its own purposes, such as service improvement or aggregated analytics across merchants.

For more information on how Shopify handles personal information, please visit:
👉 https://www.shopify.com/legal/privacy

7. Newsletters and Communication

If you subscribe to our newsletter, we use your email address to send you updates about products and offers.
Subscription is based on Double Opt-In, and you can unsubscribe at any time using the link included in every email.

8. Third-Party Content and Links

Our website may include third-party content (e.g., embedded videos or social media feeds). When you access such content, data may be transmitted to those providers. Please review their respective privacy policies for more information.

We are not responsible for the privacy practices of third-party websites.

9. Audience and Youth Protection

Our products are intended for young adults. Certain products, such as beard rollers, should only be used by individuals in or after puberty.
We do not knowingly sell products to or collect data from minors under 16 years of age.

10. Data Security and Retention

We implement appropriate technical and organizational security measures (e.g., SSL encryption, access restrictions) to protect your data.

We retain personal information for as long as necessary to fulfill the purposes outlined above, to comply with legal obligations (e.g., tax record retention for up to 10 years), or for as long as your account is active.

11. Your Rights

Depending on your residence, you may have the following rights:

  • Access: Request information about the data we hold about you.

  • Deletion: Request the deletion of your personal data.

  • Correction: Request correction of inaccurate data.

  • Data portability: Request a copy of your data in a machine-readable format.

  • Objection or restriction: Object to or request limitation of processing.

  • Withdrawal of consent: Withdraw any previously given consent (e.g., for newsletters).

To exercise your rights, please contact us at onkelfares@gmail.com.
We will process your request in accordance with applicable data protection laws.

12. Complaints and Supervisory Authority

If you believe that your data is being processed unlawfully, you may contact us or file a complaint with the relevant data protection authority:

Bavarian State Office for Data Protection Supervision (BayLDA)
Promenade 18, 91522 Ansbach, Germany
https://www.lda.bayern.de

13. International Data Transfers

Shopify and other service providers may transfer data outside the EU/EEA (particularly to Canada and the United States).
In such cases, appropriate safeguards such as the EU Standard Contractual Clauses are used to ensure an adequate level of protection.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
The date of the last update is shown at the top. Significant changes will be announced on our website.

15. Contact

For questions, concerns, or to exercise your privacy rights, please contact:
Onkel Fares
Fares Albarazi
Carl-Orff-Bogen 76
80939 Munich, Germany
Email: onkelfares@gmail.com

For the purposes of data protection laws, we are the controller responsible for processing your personal information.